Hi,
Try the steps provided below and check if they help in resolving the issue.
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Step 1: Ensure Hardware Acceleration Is Set To Full
a)Click the Start button and search for 'screen resolution'. Open the link titled 'adjust screen resolution'.
b)Click 'Advanced' at the bottom-left.
c)Go to the 'Troubleshoot' tab. If there is an option to do so, click 'Change Settings'. After that move the 'Hardware Acceleration' slider to the maximum. if this option is not available, please skip ahead to step 2 below.
d)Click 'OK'. If it prompts to restart, restart your PC.
Now try checking the DirexctX Diagnostics (search 'dxdiag' in the Start menu). If you can enable all features (Direct3D, DirectDraw, etc) then your problem is solved. If not, keep reading.
Step 2: Install latest DirectX Runtimes
a)Go to the following Microsoft website:
b)Download the DirectX web setup wizard.
c)After downloading, run the installer, and follow its instructions to install the latest DirectX runtimes on your PC.
d)When it has completed, restart your computer.
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Now try checking the DirexctX Diagnostics (search 'dxdiag' in the Start menu) again. If you can enable all features (Direct3D, DirectDraw, etc) then your problem is solved. If not, try repeating step 1 again. If the issue still persists.
You may also refer:
DirectDraw or Direct3D option is unavailable
E System Sorrento 1 Ethernet Drivers Downloads
(Applies to Windows 7)